Return & Refund Policy

• Time Limit: You have 7 days from the date of receiving your Jun porcelain items to initiate a return or exchange request. Please note that this period starts from the day the package is successfully delivered to you.

• Quality - related Issues: If the Jun porcelain you received has obvious quality problems, such as cracks, chips, or significant color deviations from the product images on our website (www.dongfangyaohuo.com), please contact our customer service immediately. Provide detailed descriptions of the quality issues, the quantity of the affected products, and clear photos as evidence.

• Wrong Items Sent: In case you receive the wrong Jun porcelain items (different style, size, or design from what you ordered), contact our customer service, and we will guide you through the return and exchange process.

• Non - returnable Items: Due to the unique and hand - crafted nature of Jun porcelain, personalized or custom - made items are not eligible for return or exchange, unless there are quality issues.

• First, reach out to our customer service team. You can contact us via the email address provided on our website or use the contact form. Clearly state your order number, the reason for the return or exchange, and attach relevant photos if applicable.

• Our customer service representatives will respond to your request within 24 hours (excluding weekends and holidays) to guide you through the next steps.

• Once your return or exchange request is approved, we will provide you with a return authorization number and detailed instructions on how to ship the items back.

• You are responsible for arranging the return shipment. We recommend using a reliable courier service and obtaining a tracking number for your records.

• The returned Jun porcelain items should be in their original packaging, along with all accessories and tags. Make sure to pack the items carefully to avoid any damage during transit, as Jun porcelain is delicate.

• When we receive the returned items, our quality control team will inspect them. If the items meet the return criteria, for returns, we will process your refund within 7 business days. The refund will be issued to the original payment method you used for the purchase.

• For exchanges, we will ship out the correct or replacement items as soon as possible, usually within 3 business days after receiving and inspecting the returned items.

• Quality - related or Wrong - item Returns: If the return or exchange is due to a quality issue on our part or because we sent the wrong item, we will reimburse you for the return shipping costs. Please keep the shipping receipt as proof, and we will include the reimbursement in your refund or process it separately.

• Non - quality - related Returns: If you are returning the Jun porcelain for reasons other than quality issues (such as a change of mind), you will be responsible for the return shipping costs.

• As mentioned above, once we receive and inspect the returned items and confirm they meet the return criteria, we will initiate the refund process within 7 business days.

• The refund amount will be the full purchase price of the returned items, excluding any original shipping fees (unless the return is due to our error).

• Please note that it may take additional time for your financial institution to process the refund and credit it to your account. This time frame can vary depending on your bank or payment provider, but generally, it can take 3 - 10 business days.

• In case of disputes regarding returns, exchanges, or refunds, we will make every effort to resolve the issue in a fair and reasonable manner. If necessary, we may request additional information or evidence from you.

• If the Jun porcelain items are damaged during the return shipment due to improper packaging on your part, we reserve the right to reduce the refund amount or reject the return.

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

  If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

6.Return Address

 Room 3-1, Building 11, Shida Tianjie, Yuechi County, Guang'an City, Sichuan Province, China.

7.Email Address

dongfangyaohuo@outlook.com