Shipping Information
1. Shipping Destinations
Our website www.dongfangyaohuo.com provides shipping services for Jun porcelain products to most countries and regions around the world. However, due to factors such as local customs policies and transportation conditions, there may be some remote areas that cannot be delivered. You can check whether your region is within our shipping scope during the checkout process.
2. Shipping Time
2.1 Processing Time
After you place an order for Jun porcelain on our website, we will conduct strict quality inspections and careful packaging of the products. The processing time is usually 3 - 5 business days. For customized or specially made Jun porcelain, the processing time may be extended, and we will inform you of the specific time in advance.
2.2 Transit Time
The transit time varies depending on the destination country/region and the shipping method you choose:
- For domestic shipping in China, the transit time is generally 3 - 7 business days.
- For international shipping, it usually takes 10 - 25 business days. However, this is an estimated time and may be affected by factors such as customs clearance, weather conditions, and peak shipping periods, which may cause delays.
3. Shipping Costs
The shipping cost of Jun porcelain is calculated based on the weight, volume of the product, the destination, and the shipping method. During the checkout process, the specific shipping cost will be automatically calculated and displayed according to the information you fill in. For orders that meet a certain amount, we will provide free shipping services. The specific conditions of free shipping will be announced on our website from time to time.
4. Packaging
Jun porcelain is a fragile handicraft. To ensure that the products can reach you safely, we use professional packaging materials and methods. Each Jun porcelain product will be wrapped with shock - absorbing materials such as bubble wrap, and then placed in a sturdy carton with filling materials to prevent collision and damage during transportation.
5. Shipping Tracking
Once your Jun porcelain order is shipped, we will send you a shipping confirmation email, which includes the tracking number and the link to the logistics tracking website. You can use the tracking number to check the real - time transportation status of your package at any time. If you have any questions about the tracking information, please contact our customer service.
6. Customs and Duties
For international shipments, your Jun porcelain package may be subject to customs duties, taxes, and other fees imposed by the destination country/region. These fees are not included in the product price and shipping cost on our website, and you will be responsible for paying them. The specific amount of such fees varies depending on the customs policies of each country/region. We recommend that you consult the local customs before placing an order to understand the relevant regulations.
7. Shipping Issues
If you encounter any problems during the shipping process, such as the package is lost, damaged, or the delivery is delayed for a long time, please contact our customer service in a timely manner. We will actively communicate with the logistics company to help solve the problem. Please provide your order number and relevant shipping information when contacting us to facilitate our handling.